How We Use It

Introducing The Henkan Way

Our Philosophy

The Henkan Way

The Henkan philosophy is to create a culture of sustainable and profitable World Class excellence in your business.

Excellence can only be achieved by engaging your people in applying an intelligent blend of Continuous Improvement tools to transform your performance and sustain improvements over the long term. This holistic approach is what we call The Henkan Way.

Three core inter-dependent elements underpin The Henkan Way philosophy:

  • Leadership: providing the context and drive for change with a focus on building capabilities, positive behaviours and engagement in a success culture.
  • Tools: selected appropriately against an organisation’s individual context and capability, whether they be WCM, TPM, Lean, Six Sigma, or an intelligent blend.
  • Roadmap: recognising that the transformation is a journey that requires systematic planning and management to ensure milestones are achieved.

The Henkan Way - Roadmap to Success


Transformation towards World Class is a journey of improvement for both people and performance. This is represented by five distinct phases that define specific challenges that need to be met and overcome during ‘the journey’:

Enable > Stable > Reliable > Capable > Valuable

The Roadmap defines this journey, the tools to be used, the development of people and the performance expectations. This approach drives the development of confident, inspirational Leaders and the engagement of the workforce, resulting in a continuous improvement in performance as the culture moves from reactive to one of value creating.

The Henkan Way.

“Jean has been in charge of Business Transformation and Continuous Improvement for 4 years in France and 2 years in the same time for Iberia (Spain and Portugal), for Philips global then Philips Lighting. During this period, he has achieved great training results, by certifying almost 500 people on Lean Basics, 10 managers on Lean Advanced (Green Belt level).

In addition, he has led 3 successful international training sessions of Daily Management in France, Iberia and Italy (70 persons including Iberia MT’s and France’s and Italy’s Supply Chain managers). His training and coaching skills have been unanimously recognised, reaching a great satisfaction level from trainees ( No Net Promoter Score (NPS) lower than 50%, with 4 sessions over 80%.).

Jean has also successfully led many lean transformations, including a Customer Kaizen Event for Rexel France, that involved the entire management teams of both Philips Lighting and Rexel France. Within 6 months, thanks to an improved Rexel/Philips collaborative planning, he managed to increase forecast accuracy from 60% to 76%, to reduce level of stock obsolescence from 55 days to 32 days,  to drop obsolescence stock from 67K€ to < 30k€, to secure an additional revenue of 5M€ in 2016.

Jean is a passionate, challenging and delivery focused  lean leader and trainer. I believe he would be a great asset to any team or organisation implementing the lean philosophy and therefore  I highly recommend him in his new role as leader of Henkan France.”

Stefanie Sperber - Lean Master Black Belt

Transformation team, Market Group Europ Signify (Philips Lighting)


We are continuous improvement consultants who possess the necessary cultural insight, soft skills and business acumen required to work in a global environment.

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Media Centre

Heineken Training Support – Trinidad

The changeover time was reduced by 80% as a result.

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March 2017